Support for ISF Watchkeeper is free to all subscribers

How to contact us:

Via E-mail:

Via the Phone: +44 20 7264 0594

Via Post: IT Energy Systems & Consulting Ltd, 4th Floor, 33 Cannon St, London, EC4M 5SB, United Kingdom

For sales queries, please click here 

Support Hours

The support team are available between 09h00 to 18h00 (Uk Timezone) Monday to Friday excl. UK Holidays

Quick Links: Most requested support documents:

1. How to find the SERIAL NUMBER and ACTIVATE -Single User
2. How to find the SERIAL NUMBER and ACTIVATE -Network Version
3. How to input the license key
4. How to reset the ADMIN password
5. How to upload my data to Watchkeeper Online
6. WK3 System Requirements
7. Blank IMO and Vessel name -Single user
8. Blank IMO and Vessel name -Network version
9. Watchkeeper 3 client displays “unable to connect to your preferred ISF Watchkeeper 3 server”
10. How to add explicit firewall rule for WK3 Server”
11. Watchkeeper 3 client is displaying “The server been reset”
12. How to re-enable the “Time Entry Only” button in Watchkeeper”